Mission Imposible

December 27th, 2009

Training for Networking Support – Update

Computer and network support technicians are constantly sought after in Great Britain, as organisations are becoming more reliant upon their knowledge and skills. Whereupon our society becomes growingly beholden to our PC’s, we simultaneously inevitably become more reliant on the commercially qualified network engineers, who maintain those systems.

Proper support is incredibly important – ensure you track down something that provides 24×7 direct access, as anything less will frustrate you and could hold up your pace and restrict your intake.

some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor – who will attempt to call you within 24-48 hrs, when it’s convenient to them. This is all next to useless if you’re lost and confused and only have certain times available in which to do your studies.

The very best programs opt for an online access 24×7 package combining multiple support operations over many time-zones. You will be provided with a single, easy-to-use interface that accesses the most appropriate office any time of the day or night: Support when it’s needed.

Never ever take second best when you’re looking for the right support service. Many IT hopefuls that can’t get going properly, are in that situation because of support (or the lack of).

It’s likely that you’ve always enjoyed practical work – the ‘hands-on’ individual. Usually, the world of book-reading and classrooms is something you’ll make yourself do if you have to, but it’s not ideal. Check out video-based multimedia instruction if learning from books is not your thing.

If we’re able to utilise all of our senses into our learning, our results will often be quite spectacular.

Interactive full motion video with demonstrations and practice sessions will turn you off book-based study for ever more. And they’re far more fun.

Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.

Many companies provide training that is purely available online; and although this is okay the majority of the time, think what will happen if your access to the internet is broken or you get a slow connection speed. It is usually safer to have DVD or CD discs that don’t suffer from these broadband issues.

An advisor that doesn’t ask many questions – it’s more than likely they’re just a salesperson. If someone pushes specific products before looking at your personality and experience, then it’s definitely the case.

Often, the training start-point for a person with a little experience can be massively different to the student with none.

Consider starting with some basic Microsoft package and Windows skills first. Beginning there can make the learning curve a much more gentle.

Every program under consideration really needs to work up to a properly recognised qualification at the finale – definitely not some ‘in-house’ plaque for your wall.

The top IT companies such as Microsoft, CompTIA, Adobe or Cisco each have globally approved skills programs. These heavyweights will ensure your employability.

(C) Jason Kendall. Look at LearningLolly.com for in-depth career advice. Network+ Training Courses or Comptia Networking Courses.

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